What is included in the price?
We do all the heavy lifting! We will deliver, set up and style. The next day we will pick up, launder the linens and disinfect the remaining items. Please refer to our themes page to see what is included in each standard package.
Is there a travel fee?
We deliver within 12 miles of our business location in Hoover, Alabama. Anything outside of 12 miles will have an additional travel fee dependent on party location and current gas prices. Please contact us for details. We reserve the right to decline due to distance.
How do I book?
Please send us a message through our Contact Us page or through email firstname.lastname@example.org. We will then contact you to book your party. An invoice will be emailed for credit card or bank transfer payment, as well as a contract. Your party is not booked until your deposit has been paid and the contract has been signed.
Is there a deposit? When does the remaining balance need to be paid off?
A non-refundable 50% deposit is required at time of booking. The remaining balance must be paid in full 72 hours PRIOR to your event. Failure to pay 72 hours prior will result in cancellation of your party. Your party is not booked until your deposit has been paid and the contract has been signed. You may add additional tents up to 48 hours before the party, if they are available but they cannot be subtracted after the initial booking. If a request to add more tents is made within 7 days of the party, The Happy Camper Party reserves the right to decline the addition if we do not have the proper supplies to accommodate the request.
What is your cancellation policy?
The Happy Camper Party does not refund any cancellations, events must be rescheduled. If you need to reschedule, we will gladly offer you the next available date.
What are the penalty charges?
Any lightly damaged or stained property will result in a penalty charge of $50 plus $75 cleaning fee for each item. Any severely damaged, lost or stolen items will result in a fee equal to its replacement. If rental equipment is not available at time of pick-up, we reserve the right to charge for an additional night.
What type of payment do you accept?
We accept bank transfer payments through Venmo or credit card payments. A processing fee of 3.5% will apply to all credit card transactions.
Is there an age requirement?
We ask that all guests be 5 and over.
Do you stay and host the party?
We don’t stay and host the party, but we ensure everything is set up just as you need it prior to the party start time.
How long is the hire period of the tent package?
Our standard package is for a one night rental. Each additional night is $25 per tent/per night.
How much space is required?
Each tent/mattress set-up is approximately 4 feet wide by 6.5 ft long. It is the client’s responsibility to leave enough space for a walkway and safe sleep.
Can the tents be set up outside?
At this time, out tents are indoor only.
Will you move furniture to make room for the tents?
The Happy Camper Party requires that the designated tent area be clean and cleared of furniture. We will not move furniture to make room for your event.
How long will it take to set up? Take down?
Please allow 1.5 – 2 hours for set-up and approximately 45 minutes for take down.
Will you need access to power?
Yes, some of our lights require power. However most of our decor uses batteries.
Do my guests need to bring a pillow? Blanket?
Yes, we do not provide pillows to sleep on due to hygiene reasons. We will provide a throw blanket but if the weather is cold, we suggest providing additional blankets or sleeping bags.
How do you launder the linens? Disinfect items? What measures are you taking to prevent COVID-19?
Our sheets are laundered with Clorox, pillow covers and throw blankets are sprayed with disinfectant spray and laundered in hot water. All remaining items are wiped down with either disinfectant wipes or spray. Our tent covers will also be steamed before and after your party. We will be wearing a mask when we enter your home and will use a disinfectant spray on all items before we leave.